Interpersonal Communication
Based on different types of communication with individuals in a variety of
situations, this manual provides the speaker with the opportunity to converse
with a stranger, use negotiation skills and coaching. Each assignment has three
parts; a verbal description of the skills to be displayed, the role play itself,
and discussion about the role undertaken.
Objectives of "Conversing With Ease"
- Identify techniques to use in conversing with strangers
- Recognize different levels of conversation
- Initiate a conversation with a stranger
- Use open-ended questions to solicit information for further conversation
|
Objectives of "The Successful Negotiator"
- Employ win/win negotiating strategies to achieve your goals
- Enjoy the benefits of win/win negotiating
|
Objectives of "Diffusing Verbal Criticism"
- Respond non-defensively to verbal criticism
- Employ a five-step method to identify the problem, diffuse the attack and arrive at a solution
|
Objectives of "The Coach"
- Determine reasons for someone's substandard performance
- Coach the person to improved performance
|
Objectives of "Asserting Yourself Effectively"
- Enjoy the mental and physical benefits of being assertive
- Employ the four-step method for addressing a problem and asking for help
- Overcome resistance to your requests
|
Manual
Speech |
Minutes
for the
Speech |
Technical
Knowledge
Required |
Utilizes
Visual
Aids |
Involves
Use of a
Panel |
Audience
Questions
at End |
Audience
Participates
During |
Convesing With
Ease |
10 - 14 |
NO |
NO |
NO |
NO |
YES |
Successful
Negotiator |
10 - 14 |
NO |
NO |
NO |
NO |
YES |
Diffusing Verbal
Criticism |
10 - 14 |
NO |
NO |
NO |
NO |
YES |
The
Coach |
10 - 14 |
NO |
NO |
NO |
NO |
YES |
Asserting Yourself
Effectively |
10 - 14 |
NO |
NO |
NO |
NO |
YES |
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